Returns

 In order to minimise the possibility of having to return an item, please carefully read the information and description about the product/s you are purchasing, make certain you have chosen the correct size.  If you are unsure, please contact us, we are happy to help with any queries you may have about your intended purchase.

If your product is the wrong size or the wrong style for your dog's situation, please contact us prior to returning so we can help you with the correct choice.   

Any returns should be sent to TopDogs, PO Box 266 Cannon Hill  Qld  4170, with a copy of your Invoice, within 7 days of delivery, product unopened, unused and all packaging in tact.

We will be happy to issue you with a store credit, excluding delivery costs, or send you the correct size/style.

We do not refund on outgoing shipping - please include return postage for the exchange or credit card details. If you are unsure what size you need, contact us before returning for exchange - we will be happy to assist.

Refunds

We do not refund on any product for any reason except if there is a manufacturing fault.  If your item is faulty, we will refund the price you paid for your item using the same method of payment or if you prefer, we will apply a store credit on your customer account for the cost of the item you purchased, excluding delivery charges.

We will not issue a refund or replace a product that has been misused or damaged.  Any faulty items for refund should be sent to TopDogs, PO Box 266  Cannon Hill  Qld  4170 within 7 days of receipt complete with the original packaging and a copy of your Invoice.

If you would like a replacement, we will be more than happy to replace your item for the same product or something of equal value.

All our products are carefully checked prior to dispatch and are sent to you in perfect condition. We do not ship defective products.
 

Exchanges

If the item you have chosen is either too small or too large we will happily exchange for the correct size - all you have to do is return to us in a SALEABLE condition within seven (7) days and at your own expense (that means your item must be unused and all packaging in perfect condition).

Please send your item to TopDogs, PO Box 266 Cannon Hill  Qld  4170, enclose a copy of your Invoice and a note requesting correct size or style.

We do not refund on outgoing shipping. Please include return postage for the exchange. If you are unsure what size you need, contact us before returning for exchange - we will be happy to assist.